Terms of Use

Last updated: December 17, 2025

1. Introduction

PhysioAI (“the App”, “we”, “our”, “us”) provides tools for professional practitioners—including physiotherapists, trainers, chiropractors, and movement specialists—to perform posture assessments, create exercise programs, and deliver content to their clients.

By using the App, you (“User”, “Practitioner”) agree to these Terms of Use. If you do not agree, please discontinue using the App.

2. Professional Use Only

PhysioAI is designed for use by trained professionals. It does not replace medical judgment, diagnosis, or clinical decision-making. Practitioners remain solely responsible for any exercises, recommendations, or outcomes delivered to clients.

3. Client Consent Requirement (Important)

Before scanning, storing, or processing any client data—including posture images, analysis results, notes, or exercise information—you must obtain explicit consent from the client.

By using the App, you agree that:

  • You are responsible for informing your clients about what data is collected and for what purpose.
  • You have obtained clear, explicit consent before entering or uploading any client data into the App.
  • You will only use client data for legitimate professional purposes.
  • You will comply with applicable privacy laws in your region (e.g., PDPA, GDPR, HIPAA-equivalent standards).
  • PhysioAI is not liable for any client data entered without proper consent.

Failure to obtain consent is a violation of these Terms and may result in account suspension or termination.

4. User Account

You are responsible for maintaining the confidentiality of your login credentials and all activity under your account.

5. Acceptable Use

You agree not to:

  • Upload harmful, illegal, or abusive content
  • Use the App to harm any individual
  • Misrepresent your professional qualifications
  • Attempt to reverse engineer, copy, or reproduce the App
  • Violate privacy or data protection laws

6. Intellectual Property

All content, algorithms, design elements, text, and software within the App are owned by PhysioAI / ERTIGO / Benew Tech and protected under intellectual property laws. You may not copy, modify, or distribute any part of the App without written permission.

7. Limitation of Liability

The App provides tools to support professional practice but does not guarantee outcomes. PhysioAI is not responsible for:

  • Incorrect assessments or analysis
  • Exercise prescriptions created or misused by practitioners
  • Loss, misuse, or mishandling of client data

8. Service Changes & Updates

We may modify, update, or discontinue features at any time. Continued use of the App after updates constitutes acceptance of changes.

9. Termination

We may suspend or terminate accounts that violate these Terms, especially misuse of client data or failure to obtain required consent.

10. Contact

For support or legal inquiries: support@ertigo.me

Privacy Policy

Last updated: December 17. 2025

1. Overview

This Privacy Policy explains how PhysioAI (“we”, “our”, “us”) collects, uses, stores, and protects practitioner and client data. By using the App, you agree to this Policy.

2. Information We Collect

From Practitioners:

  • Name, email, login credentials
  • Device and usage information

From Clients (Only With Practitioner Consent):

  • Posture images and AI analysis results
  • Exercise programs and prescriptions
  • Notes recorded by practitioner
  • Optional exercise completion and pain feedback

3. Client Consent Requirement

Practitioners must obtain explicit, informed consent from clients before collecting or entering any personal or assessment data into PhysioAI.

PhysioAI does not directly collect data from clients; all data is submitted by the practitioner, who is fully responsible for ensuring lawful collection and handling.

4. How We Use Data

We use practitioner and client information to:

  • Provide posture scanning and exercise prescription features
  • Improve app performance and AI accuracy
  • Deliver user support
  • Generate anonymized analytics (never identifiable)

We do not sell or trade personal data.

5. Data Storage & Security

All data is encrypted in transit and at rest. Access is restricted to authorized systems only. Practitioners are responsible for securing their devices and passwords.

6. Data Sharing

We may share data only with:

  • Service providers necessary for app functionality (e.g., cloud hosting)
  • Authorities when legally required

We do not sell or rent user or client data.

7. Data Retention

Client data remains stored until:

  • The practitioner deletes it
  • The practitioner’s account is closed
  • Removal is required by law

8. Client Rights

Clients may request:

  • Access to their data
  • Corrections or updates
  • Deletion of their data
  • Withdrawal of consent

Practitioners are responsible for fulfilling these requests. PhysioAI will assist upon verified request.

9. Children’s Privacy

The App is not intended for individuals under 18 unless supervised by a qualified practitioner or guardian.

10. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the App means acceptance of changes.

11. Contact

For privacy questions or data requests: support@ertigo.me